Shipping Policy

Free Shipping & Standard Ground Rates

Based on the product subtotal of items in your order you'll receive the following standard ground shipping rates:

FREE shipping on all orders over $100!*
FREE shipping on all 1st time orders!* New clients should create an account before checkout to claim.
Flat-rate shipping on orders under $100 as follows:

$6.95 for orders under $50
$9.95 for orders from $50 to $99.99

*Free shipping applies to orders shipping to all 50 states of the U.S. Please see exceptions below.

Exceptions to Free Shipping

Retail orders over $100 to U.S. protectorates (Guam, Puerto Rico, US Virgin Islands) are not eligible for free shipping. Instead, they will receive up to $15.00 credit towards the shipment cost, with the client paying the difference.

These orders will be shipped via USPS Mail, FedEx, etc., whichever costs less or is required. The website will show the real-time rate and the discount.

Shipping charges will be applied for orders requiring a specific shipping method or signature-required packages.

Shipping on Subscription Orders

The initial order placed via our website when starting a subscription follows the shipping policies outlined here in our shipping policy.

Any subsequent subscription renewal orders will be shipped via our standard ground service following the policies outlined in the Standard Ground Rates & Free Shipping section above.

When placing the initial order starting your subscription, you'll be presented with estimated shipping costs for future renewal orders.

Changes made later to your subscription may impact the shipping rate on future renewals. Shipping costs on subscription renewal orders are recalculated at the time the renewal is processed.

Shipping Types and Locations

Standard Ground Shipping
Paid or free ground orders are usually shipped within 1-2 business days after receipt.

We will ship the carrier of our choice (USPS, FedEx, UPS etc) unless explicitly outlined during checkout. Delivery is usually 4-7 business days, depending on distance, but is not guaranteed.

Orders with standard shipping placed after 11 a.m. MST are not guaranteed to be processed and shipped the same day.
Orders placed Friday after 11 a.m. MST and over the weekend will not be processed until Monday.
Orders ship within 1-2 business days of processing.

Express Shipping (3-day, 2-day, and overnight shipping)

2-Day Shipping is not a guaranteed service for all carriers.

Express orders are generally billed at our heavily discounted FedEx rates. These are displayed on the website during checkout or quoted by our staff during phone orders.

Express orders received Monday through Friday by 11 a.m. MST / 12 p.m. CST will receive priority attention and be shipped the same day. Orders received after 11 a.m. MST / 12 p.m. CST will be shipped the next business day. Express orders placed over the weekend will be shipped on Monday.

Saturday Delivery

Please request Saturday delivery by contacting us by phone rather than through the website. Saturday delivery may not be available in your area. Orders received by 11 a.m. MST / 12 p.m. CST on Friday can usually be shipped for Saturday delivery for an additional $15.00 added to overnight shipping charges.

International Orders

We do not accept international orders via our website. Please call our Client Service team at 001(406)862-1877 to place your order between 9 a.m. and 5 p.m. United States MST. Shipping charges do not include duties, taxes, or other applicable fees for your country.

Please note: If customs refuse delivery of your package and returns it to Hammer Nutrition, we will apply a credit for the dollar amount of the product returned to us. Shipping charges are non-refundable and won't be credited to your account. Additionally, if, for some reason, customs holds your package for customer pickup/payment, we are no longer responsible for the package at that time. We appreciate your understanding.

Canada

Before placing an order with our U.S. site, please check our Canadian distributor by clicking on hammernutrition.ca. United States shipping charges do not apply to Canadian orders. We ship to Canada via Express Mail International and will e-mail you a shipping quote requesting your confirmation before we ship any order to Canada.

Note: Many products are restricted for import into Canada, including those containing L-Carnitine and CBD. We strongly encourage orders through our Distributor to avoid delays.

Split Shipments

Your order may ship from more than one warehouse based on item availability. In the case of a split shipment, you’ll receive two separate tracking numbers from two different order shipment emails.

If you need an item urgently, we recommend contacting our Client Service team at 1-800-336-1977. We’ll be glad to help you select the appropriate delivery speed.

Shipping FAQs and Questions

Orders are shipped on business days only.
Business days are Monday-Friday, excluding federal holidays within the United States.
Military orders
Due to the generous discount offered, actual shipping charges will be billed. All APO/FPO/AE/AP addressed orders must be shipped USPS Priority. Transit times vary significantly once the package is delivered from the USPS into the military mail system. We are unable to track the package in the military mail system. Please allow 1-3 weeks for delivery.
What if my FedEx package hasn't arrived?
If FedEx tracking shows that your package has been delivered, but you can't locate it, please check your porch area, planters, doorways, fences, and with your neighbors. If you are still unable to locate it, please contact us within three days of the delivery date so we can schedule a driver follow-up with FedEx. If FedEx cannot find the package at that time, we will assist you in replacing the order. However, if you don't contact us within the 3-day time frame, we are not liable for the lost package.
Where should I have my order sent?
Shipping is quickest to a business address. If you use your business address as your shipping address, include the name of the business to help the delivery person find your address, and include your name as the contact. If you prefer to have your orders sent to your home, include any special instructions (i.e., "leave on front porch") in the comments field of the shopping cart. You may also ship to your billing address or an alternate address.
What if my package is lost/stolen?
We are not responsible for packages marked delivered by the carrier and stolen or lost after the delivery. Reshipments to any address that has experienced theft and is deemed a bad address will be billed to the client for both product and shipping. We strongly encourage you to choose a safe and secure delivery location where the package can be left with a person or request a signature required for an extra fee.
Can I change my order after I submit it?
Once an order is submitted, it cannot be changed. Please double-check your order closely before submitting it. Additional items can be shipped as a separate order and will be charged shipping accordingly.