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  • Customer Service Questions

Customer Service Questions

You will find answers to all our website and customer service related questions below. 

If you have a specific question, please don't hesitate to call us 9AM-5PM MT Monday - Friday at 1.800.336.1977 or email support@hammernutrition.com

Service Questions

  • When do you require a signature for a package delivery?
  • Can I earn referral credits even though I don't know the referee?
  • What is the EMS Compex Warranty?
  • Is the Hammer VIP Program offered to clients outside of the U.S.?
  • My package hasn't arrived. What do I need to do?
  • Do you offer firefighter discounts?
  • Do you accept debit and prepaid debit (gift) cards?
  • Why didn't my international order ship?
  • What is the referral program?
  • Why is my fuel container half full?
  • What is your policy on returns and exchanges?
  • What happens when one of the items I ordered is out of stock?
  • Do you offer military discounts?
  • How do I track my order?
  • How do I change my Hammer VIP Program shipment?
  • How do I redeem my referral credit?
  • What are your quality control procedures?
  • How do I email you with feedback and/or any questions I may have?

Website Questions

  • My login doesn't work
  • How do I get my referral discount?
  • Can I use your logo on my site?
  • What should I do if I receive an error message?
  • How can I get my online account password?
  • Where is my order confirmation email?
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Hammer Nutrition

Founded in 1987 by Brian Frank, Hammer Nutrition provides superlative products, proprietary knowledge, and 5-star service to health conscious athletes all over the world.

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