Knowledge Base

Frequently Asked Questions

Customer Service Questions

You will find answers to all our website and customer service related questions below.

If you have a specific question, please don't hesitate to call us 9AM-5PM MT Monday - Friday at 1.800.336.1977 or email support@hammernutrition.com

Website Questions

Where is my order confirmation email?

By:

Read More
What should I do if I receive an error message?

By:

Read More
Can I use your logo on my site?

By:

Read More
How can I get my online account password?

By:

Read More
My login doesn't work

By:

Read More
How do I get my referral discount?

By:

Read More

Service Questions

Why is my fuel container half full?

By:

Read More
What are your quality control procedures?

By:

Read More
What happens when one of the items I ordered is out of stock?

By:

Read More
Do you accept debit and prepaid debit (gift) cards?

By:

Read More
What is your policy on returns and exchanges?

By:

Read More
What is the referral program?

By:

Read More
Is the Hammer VIP Program offered to clients outside of the U.S.?

By:

Read More
Do you offer military discounts?

By:

Read More
My package hasn't arrived. What do I need to do?

By:

Read More
How do I redeem my referral credit?

By:

Read More
How do I email you with feedback and/or any questions I may have?

By:

Read More
How do I track my order?

By:

Read More
Do you offer firefighter discounts?

By:

Read More
How do I change my Hammer VIP Program shipment?

By:

Read More
When do you require a signature for a package delivery?

By:

Read More
Can I earn referral credits even though I don't know the referee?

By:

Read More