Knowledge Base

Frequently Asked Questions

Customer Service Questions

You will find answers to all our website and customer service related questions below.

If you have a specific question, please don't hesitate to call us 9AM-5PM MT Monday - Friday at 1.800.336.1977 or email support@hammernutrition.com

Website Questions

How can I get my online account password?

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How do I get my referral discount?

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What should I do if I receive an error message?

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Can I use your logo on my site?

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My login doesn't work

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Where is my order confirmation email?

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Service Questions

Can I earn referral credits even though I don't know the referee?

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Do you accept debit and prepaid debit (gift) cards?

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Do you offer military discounts?

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How do I change my Hammer VIP Program shipment?

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Is the Hammer VIP Program offered to clients outside of the U.S.?

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My package hasn't arrived. What do I need to do?

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When do you require a signature for a package delivery?

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Why is my fuel container half full?

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Do you offer firefighter discounts?

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How do I email you with feedback and/or any questions I may have?

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How do I redeem my referral credit?

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How do I track my order?

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What are your quality control procedures?

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What happens when one of the items I ordered is out of stock?

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What is the referral program?

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What is your policy on returns and exchanges?

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Why didn't my international order ship?

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