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Shipping Policy

Orders < $100 billed as follows:

Cheapest Way Shipping Rates*

Order Amount Shipping Charges
$0 to $39.99$4.95
$40 to $99.99$7.95
$100 +FREE**

*Cheapest Way Shipping allows us to ship the order to you by whatever means we choose. Currently this is FedEx Ground, FedEx Smart Post, or USPS mail.

**FREE shipping is provided on orders of $100 or more. This is ONLY applicable to ground shipments to a street address within the 48 contiguous states of the U.S. We reserve the right to expedite these packages via FedEx Ground, FedEx Smart Post, or USPS. Please see exceptions listed below.

**Exceptions to Free shipping
P.O. Boxes, Military, and US protectorates
All PO Box, Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands, and APO/FPO/AP/AE orders will be shipped via USPS Mail or FedEx, whichever costs less or is required. Your actual shipping charges will be provided prior to the shipment of your order.

Note: For APO/FPO/AE/AP addresses, transit times vary greatly once the package is delivered from the USPS into the military mail system. We are unable to track the package in the military mail system. Please allow up to three weeks for delivery.

Express Shipping (3-day, 2-day, and Overnight shipping)

Express orders are billed at our heavily discounted FedEx rates, which will be displayed on the website during check out or quoted by our staff during phone orders.

Express orders received Monday through Friday by 2 p.m. MT will receive priority attention and be shipped the same day. Orders received after 2 p.m. MT will be shipped the next business day. Express orders placed over the weekend will be shipped on Monday.

Saturday Delivery
The best way to request Saturday delivery is to order by phone rather than through the website. Saturday delivery may not be available in your area. Orders received by 1:30 p.m. MT on Friday can be shipped for Saturday delivery for an additional $15.00 added to overnight shipping charges.

Canada
Before placing an order with our U.S. site, please check our dealer locator for a dealer near you that carries some or all of the products that you would like to order. Or, order consumer direct from our Canadian distributor by clicking on www.hammernutrition.ca. U.S. shipping charges do NOT apply to Canadian orders. All orders going to Canada will have a shipping charge. We ship to Canada via Express Mail International. We will e-mail you with a shipping charge quote requesting your confirmation before we ship ANY order to Canada.

Note: Products containing L-Carnitine CANNOT be imported into Canada.

International Orders
At this time, we are not accepting international orders via our web site. Please call our order number 001(406)862-1877 to place your international order by phone, between the hours of 9 AM and 5 PM, US Mountain Standard time. The price we quote you will be for the items you are ordering, plus shipping charges. Note, shipping charges do NOT include duties, taxes, or other applicable fees for your country. Please check with your local customs agency or the appropriate government offices to clarify possible charges.

In an effort to reduce fraud, ALL international orders may be subject to a cardholder verification form (including the billing address attached to the credit card you wish to use) needed to be submitted, reviewed, and approved prior to sending your order. We reserve the right to cancel any order with fraudulent characteristics.

Please note: If customs refuses delivery of your package and returns it to Hammer Nutrition, we will apply a credit for the dollar amount of the product returned to us. Shipping charges are non-refundable and won't be credited to your account. Additionally, if for some reason, customs holds your package for customer pickup/payment, we are no longer responsible for the package at that time. We appreciate your understanding.

Backorders

We do accept backorders under certain conditions and circumstances as follows:

Split Shipments
Consumables: If a consumable item will be out-of-stock for less than one (1) week, we will hold the order and ship it complete when the out-of-stock item comes in on all ground shipments.

If a consumable item will be out-of-stock less than one week, and you elect to have your in-stock items shipped immediately, we will charge regular shipping on the primary order and on the subsequent backordered item(s) when they are expedited.

If the consumable item will be out-of-stock for more than one (1) week, we insist on sending you an immediate partial shipment of your in-stock item(s); we will pay the cost of shipping the backordered consumable item, when it becomes available.

Non-Consumables: If a non-consumable will be out-of-stock for less than a week, you may elect to hold your entire order until the out-of-stock item arrives. If a non-consumable item (clothing, accessories - anything you can't eat) will be out-of-stock for more than a one (1) week, it must be ordered separately and will be shipped when it comes in, and separate shipping charges will apply.

Frequently asked questions related to shipping

How long will my order take to arrive?

FedEx Ground Shipping
Flat rate ground orders are usually shipped within 1-2 business days after receipt. Please reference the map below for transit time (in business days) to your location once shipped.


What if my FedEx package hasn't arrived?
If your FedEx order has not arrived please refer to this specific Shipping FAQ.

Where should I have my order sent?
Shipping is quickest to a business address, so we recommend this if at all possible. If you use your business address as your shipping address, PLEASE include the name of the business to help the delivery person find your address, AND include your name as the contact. If you prefer to have your orders sent to your home, please be sure to include any special instructions (i.e., "leave on front porch") in the comments field of the shopping cart. Of course, you may also ship to your billing address, or to an alternate address of your choice. If your order is a gift, and you would like the invoice to be mailed to you rather than included in the package, please note this in the comments field of the shopping cart.

Lost Packages
If FedEx tracking shows that your package has been delivered but you can't locate it, please take a moment to check your porch area, planters, doorways, fences, and even with your neighbors. If you are still unable to locate it, please contact us within three (3) days of the delivery date so that we can schedule a driver follow up with FedEx. If FedEx is unable to locate the package at that time, we will assist you in replacing the order. However, if you don't contact us within the three (3) day time frame, we are not liable for the lost package.

Signature Required
Any order of high dollar value will be sent "signature required" and the client will be notified before the order ships.