Return & Exchange Policy
We offer a 100% Satisfaction Guarantee. If you are not completely satisfied, you may return the remainder of the product for a full refund or exchange. You do not need a return number or authorization to send in a return.
Multiple unit refunds: Please note that if you purchase multiple units of a product and are not satisfied, we will refund the cost of one opened unit/container and any remaining unopened units/containers.
*Clothing returns and exchanges: Aside from trying on an item for fit (with protective undergarments), all clothing and soft good returns must be in new and salable condition with original tags attached, enclosed in the original packaging, and returned/exchanged within 30 days of receipt. Clothing and soft good items do not qualify for a return or exchange if they have been used, washed, or had the original tags removed. If you feel that a clothing item has manufacturing defects or flaws, please contact a client advisor at 800.336.1977 for return/exchange instructions.
Special Note: Swimwear will be fully inspected upon receipt, and a return/exchange may or may not be granted, at the discretion of management.
Please enclose a copy of your order receipt, with instructions noting whether you would like a return or an exchange, as outlined on the back of your printed order receipt. Returned items should be returned in their original product packaging. When requesting an exchange, please make sure to note any new sizes or flavors to ensure that you are sent the desired exchange item(s).
Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.
4952 Whitefish Stage Rd
Whitefish, MT 59937
The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Hammer Nutrition.
We apologize, but all sales of clearance, closeout and special order items are final. As such, Hammer Nutrition does not accept returns or exchange requests for clearance, closeout, or special order items. Also please see the above note about multiple unit refunds.
Receiving a Refund
The time required for you to receive a refund will depend on the following factors:
- 1 to 10 business days for us to receive the return shipment from your shipper.
- 1 to 3 business days for us to process your return.
- 3 to 10 business days for your bank or credit card company to process the refund request.
Please note: If customs refuses delivery of your package and returns it to Hammer Nutrition, we will apply a credit for the dollar amount of the product returned to us. Shipping charges are non-refundable and won't be credited to your account. We appreciate your understanding.