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What happens when one of the items I ordered is out of stock?

 

Our primary goal is to get fuels, supplements, and body care items (a.k.a. "consumables") to you as quickly as possible. We will not hold up orders that contain consumable items because of backordered non-consumable items.

However, achieving our goal for order expedition is complicated by clothing, gear, and accessories (i.e. NON-consumables) which may be backordered for lengthy periods due to long lead times (6-12 weeks).

Partial Shipment of Mixed Orders Guiding Policy

Consumables: If a consumable item will be out-of-stock for 4 working days or less, the order can be held and shipped complete. If a consumable item will be out-of-stock for 4 working days or less, and you elect to have your in-stock items shipped immediately you will pay regular shipping charges on the subsequent backordered item(s) when they are expedited. If the consumable item will be out of stock for more than 4 working days, we insist you be sent an immediate partial shipment of your in-stock item(s); and we will pay the cost of shipping the backordered consumable item, when it becomes available.

Non-Consumables: If a non-consumable item will be out-of-stock for 4 working days or less, the order can be held and shipped complete. If you elect to have in-stock items shipped immediately and back ordered non-consumables sent later, you will pay regular shipping charges on the subsequent backordered item(s) when they are expedited. If the out-of-stock non-consumable item will be out of stock for more than 4 working days, the order must be sent in separate shipments and you will be charged the cost of shipping the subsequent non-consumable item shipment.

International Orders: If the backordered item is expected to be in stock within 1 week, the order can be held and shipped complete. A backordered item that isn't expected in for an extended period of time must be shipped separately at the customer's expense or removed from the order altogether.


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