Knowledge
FAQs
Frequently Asked Questions
Product Questions
- What ingredients are in your body care products and what do they do?
- Why do some of your products now list a “Manufacture Date”?
- Are your products tested for heavy metals?
- Are Hammer Nutrition products Kosher?
- Why is my urine bright yellow after taking Premium Insurance Caps?
- Why do Premium Insurance Caps seem to have a bit of a fishy smell?
- Why don't you sell gelatinous energy chews?
- Why are simple sugars bad?
- Why doesn't Hammer Nutrition sell a creatine product?
- Are your products lab tested for quality and purity?
- Why aren't Endurolytes Fizz available in a large quantity container?
- Why is there dextrose in Xobaline and fructose in Energy Surge, and how much of both are in each product?
Product Usage Questions
- I lost the scoop for one of your powder fuels. How do I determine the equivalent of one scoop?
- Why do I need a recovery drink?
- Which Endurolytes product should I use?
- What happens if I mix Perpetuem or Sustained Energy and keep it refrigerated?
- Should I use Perpetuem or Sustained Energy?
- Should I use Hammer Gel or HEED?
- How soon after mixing Perpetuem and Sustained Energy do they need to be consumed?
- How should I mix Perpetuem and Sustained Energy for a hot weather race?
- Can I mix your products together?
- What is the proper use/application for Perpetuem Solids?
Nutrition Questions
- Are Hammer Nutrition fuels diabetic friendly?
- Are Hammer Nutrition products Kosher?
- Why don't you offer a Hammer Gel with protein?
- Why do you use sorbitol in Endurolytes Fizz?
- Why do you include wheat germ oil in Endurolytes Fizz, and is it gluten free?
- Why are some labels showing nutrition facts and the website is showing supplement facts?
- Which supplements or fuels contain dairy products?
- Which Hammer products are gluten-free?
- Is the amount of stevia used in your products safe?
- Is soy protein bad for your health?
- How is xylitol and stevia used in your products?
- Do your fuels contain processed glutamic acid or MSG?
- Do ingredients in Tissue Rejuvenator come from shellfish sources?
- Can a high dose of vitamin E decrease lifespan?
- Are there any products that contain animal-derived nutrients?
- Are high amounts of vitamin A toxic?
Service Questions
- Is the Autoship Program offered to clients outside of the U.S.?
- My package hasn't arrived. What do I need to do?
- Do you offer firefighter discounts?
- Do you accept debit and prepaid debit (gift) cards?
- Why didn't my international order ship?
- What is the referral program?
- Why is my fuel container half full?
- What is your policy on returns and exchanges?
- What happens when one of the items I ordered is out of stock?
- Do you offer military discounts?
- How do I track my order?
- How do I change my auto-shipment?
- How do I redeem my referral credit?
- What are your quality control procedures?
- How do I email you with feedback and/or any questions I may have?
Website Questions
Electrical Muscle Stimulation (EMS) Questions
- How do I use the Electrode Gel?
- Why don't I get the same amount of contraction on various muscle groups at a given mA setting?
- How do I set up a strength building program with my Compex unit?
- Why does my right leg twitch more than the left when I'm running Active Recovery even though both legs are at the same mA value?
- At what mA level should I start E-stim at, and how much should I increase intensity when using the strength programs?
- At what intensity should I run Active Recovery and Massage?
- Are there any long term ill effects from E-stim?
- How long after my workout can I run Active Recovery?
- Can I use this device for rehab or other medical purposes?
- What is the difference between Active Recovery, Massage, and Recovery Plus?
- Where can I find more information about EMS?
- Are there any charges if I return the Compex unit?
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