Customer Service Questions
- When do you require a signature for a package delivery?
- Can I earn referral credits even though I don't know the referee?
- What is the EMS Compex Warranty?
- Is the Hammer VIP Program offered to clients outside of the U.S.?
- My package hasn't arrived. What do I need to do?
- Do you offer firefighter discounts?
- Do you accept debit and prepaid debit (gift) cards?
- Why didn't my international order ship?
- What is the referral program?
- Why is my fuel container half full?
- What is your policy on returns and exchanges?
- What happens when one of the items I ordered is out of stock?
- Do you offer military discounts?
- How do I track my order?
- How do I change my Hammer VIP Program shipment?
- How do I redeem my referral credit?
- What are your quality control procedures?
- How do I email you with feedback and/or any questions I may have?