Free Shipping Information
Shipping fees during sales or promotions
Terms and conditions of free shipping or applicable fees as listed below may be amended during special sale pricing periods. For more information on shipping fees during sales, please contact a Client Advisor at 1.800.336.1977.
FREE shipping on orders over $100 is only applicable to ground shipments to a street address within the 48 Contiguous States of the USA. The following special restrictions apply to Express shipments, P.O. Boxes, oversea addresses, and APO/FPO addresses, and any shipments to a location outside of the 48 Contiguous States:
Express orders are billed at our heavily discounted FedEx rates, which will be displayed on the website during check out or quoted by our staff during phone orders.
P.O. Boxes, Military, and Oversea Addresses
All PO Box, Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands, and APO/FPO/AP/AE orders will be shipped via USPS Mail or FedEx, whichever costs less or is required. Your actual shipping charges will be provided prior to the shipment of your order.
Note: For APO/FPO addresses, transit times vary greatly once the package is delivered from the USPS into the military mail system, at which time we are unable to track the package. Please allow up to three weeks for delivery.
In an effort to save you money on shipping charges, please check our dealer locator for a dealer near you that carries some or all of the products that you would like to order. Check back often as we are continuing to add more stores. Our shipping charge table does NOT apply to Canadian orders. Orders up to $100 will be charged shipping based on zone and weight. We will pay the first $7.95 of the shipping charge for orders over $100. We ship to Canada via Express Mail International. We will email you with a shipping charge quote requesting your confirmation before we ship ANY order to Canada. Expedited shipping methods to Canada may be available to your area, please call 1.800.336.1977 for details. Note: Products containing L-Carnitine CAN NOT be imported into Canada.
A shipping charge will NOT be indicated at checkout, or in your order confirmation email. We will have to calculate the charge based on country and the package weight and email you a total for your approval. Shipping charges do NOT include duties, taxes, or other applicable fees for your country. Please check with your local customs agency or the appropriate government offices to clarify possible charges.
For additional restrictions pertaining to the shipment of backordered items, please click here.